When will I receive my Rewards?
We will send out Backerkit Surveys to collect your shipping address two weeks after our campaign ends on February 28th. Our estimated shipping schedule is between March 15th through mid-April.
Last updated: January 31, 2023 19:26
Can I add an item to my original pledge?
Yes! We’re using Backerkit, and we will offer some great deals on additional reward items in this campaign, as well as the Bayou Collection items from our original Kickstarter back in 2020. You will see the add-on options in your Backerkit Survey at the end of this campaign.
Last updated: January 31, 2023 19:31
What are the Ingredients?
Tamari (water, soy beans, salt), Brown Sugar (sugar, molasses), Balsamic Vinegar, Rice Vinegar, Shallots, Garlic, Red Habanero Peppers, Tangerine Juice, Ginger, Roasted Sesame Oil, Sichuan Peppercorn, Shiitake Mushroom Powder
CONTAINS: Soy, Sesame
Last updated: January 31, 2023 19:21
What are the Nutrition Facts?
Nutrition Facts: 28 servings per container, Serving size: 1 teaspoon (5.06g), Amount per serving Calories 10, Total Fat 0g (0% DV*), Saturated Fat 0g (0% DV), Trans Fat 0g (0% DV), Sodium 170mg (7% DV), Total Carbohydrate 2g (0% DV), Total Sugars 1g (2% DV), Protein 0g, Not a significant source of cholesterol, dietary fiber, added sugars, vitamin D, calcium, iron and potassium
- % DV = Daily Value
Last updated: January 31, 2023 19:22
Current Estimated Shipping Date: April 2023
ZING DYNASTY is scheduled to go into production on Tuesday, February 21, 2023. We will need time to label, pack, and freight our products and reward items to our fulfillment center in Lafayette, LA. This will take about two to three weeks. We will begin fulfilling rewards in mid-March to mid-April.Last Updated At: 01/31/23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Damaged goods: We’ve taken some extra steps to ensure our hot sauces and multi-packs get delivered in perfect condition, but damage can occur. If you receive any damaged items, please take a photo and send it to [email protected]. We will file an insurance claim with the shipping provider and send you a replacement.
Lost or Stolen packages: If the shipment tracking number of your order displays “Delivered”, but you have not received your shipment, please give it 2-3 days before filing a claim. Sometimes USPS will mark the Shipping Status as “Delivered” before they actually deliver the item. If you believe your package is indeed Lost or Stolen, please contact the shipping provider directly using the tracking number assigned to your order.
Our hot sauce products are perishable food items that cannot be returned. If you are unhappy with your order, we will provide a store credit at bayougotham.com if we deem your complaint valid.